The Knoxville Utilities Board reports that this week’s arctic temperatures set demand records for KUB’s electric and natural gas systems and say customers shouldn’t be surprised to see major increases in their bills for this month.
Average electricity consumption has risen by about 30% from December, with bill increasing by 26%, or about $31.
Residential natural gas bills are also up from last month by 3%, or about $41, with average natural gas consumption up 45%.
KUB officials say customers should call the utility if they think they may have difficulty paying their bills. Customer counselors are available to help customers with payment plans or to put customers in touch with local agencies for assistance.